1. How do you judge what the best sites are?
After reviewing many websites and products on the web each month, we make judgments on what we consider to be the best sites and products that we think you'd be most interested in. The criteria upon which we base our recommendations vary from category to category, however, generally speaking we look at the following...
3. Are the reviews provided really independent?
Yes! We offer you only a handful of the best programs and guides to choose from. Our expert review panel is independent and unbiased. We also offer user reviews. If we receive a large number of negative user reviews, then rest assured that this will affect the product's rankings. If it becomes clear that our readers are generally unhappy with one of our recommended products, then we will drop it from our recommended list altogether. We provide these unbiased reviews and user reviews completely free of charge to help you make the best choice possible and spend your money wisely.
4. Should I base my decision more on the editor's review or the user reviews
There are various pros and cons for both the editor's review and the user reviews...
Ideally, you should try to base your decisions on both the editor's review and the user reviews. Carefully read both, which should hopefully help you weigh up the pros and cons for yourself.
5. Why are there always so many negative user reviews?
There are two main reasons why there are so many negative user reviews...
To try and redress this balance, we'd like to ask all our readers who have had a positive experience with any of our listed products or services to take 5 minutes out of their day and tell the rest of our readers about your experience by completing a user review on the product you purchased. Good or bad, your feedback is important and will help others make the right choice.
6. Will I get spammed if I leave a user review or comment?
No! We collect minimal personal data from our readers. If writing a comment then we may ask for your email address or for you to connect with your facebook, twitter, Google or OpenID accounts before posting your comment. However, we will never spam you and we will never pass on your details to any other third party.
7. I'm having problems logging in to the website I just joined
If you are having problems logging in to your chosen website then there are a few options open to you...
8. I'm having technical problems with the website I joined or product I bought!
If you're having any technical problems with any product you purchased or any website you joined that's advertised by us, then please visit the support section of the site you joined. Every website advertised by us has a "support" link or a "contact" link (sometimes this is only available from within the members area). Please follow this link and e-mail the administrator of the site you joined with any technical queries you may have. The administrator of the site you joined is an expert on his/her product(s) and will be able to help you far more than we can. Also bear in mind that technical support is included in the purchase price or membership fee of all our recommended products and sites - so you are entitled to this technical support because you paid for it. Please remember that the administrator of the site you joined may live in a different country and so may be in a completely different time-zone to you. As such, please ensure you wait at least 24 hours for a reply.
Please be aware that we are an independent, 3rd party review site - we only review and recommend other companies' sites/products - we do not own them, and as such we cannot provide technical support.
If having purchased your product or membership fee you are thoroughly dissatisfied for any reason, then remember that many of our recommended sites come with a money-back guarantee you may want to take advantage of.
9. How do I cancel and get a refund from a site?
We only review the sites - we do not own them. As such we are unable to refund your purchase to any site you joined or product you purchased. However, many of the sites we review have a money-back policy. If you are dissatisfied with your chosen product and wish to claim a refund, please contact the site you joined by going to their support section. Please do not e-mail us asking for a refund, as we will be powerless to help you.
If you repeatedly fail to get a reply from the website you bought your product from or the website you joined, then you should complain to your credit card company (or to Paypal if you used Paypal to pay for the product or service). We recommend that all our readers either use their credit cards or Paypal to pay for products or services online, as these will afford you more protection than other payment methods.
Any other questions?
If you have any other questions that are not answered here then please contact us. Our contact details can be found in the Contact Us section. Please note however that if you have any technical or billing queries regarding the site you've joined or product you purchased, then you should e-mail the administrator of the site in question - they are experts on their own websites and products and will be able to provide you with more help than we can! You can find the administrator's contact details by going to the support section of the site you joined.
Thanks for reading, and good luck in making your choice!